Optus failed to provide honest and credible communication during last year's "potentially dangerous" phone outage, and should be forced to provide fair compensation in the event of another outage ...

Triple zero availability is the most fundamental service telcos must provide ... Other failings by Optus during the outage were identified in a government-commissioned post-incident review ...

Last week's Optus outage put large swathes of Australian life out of action for nearly 12 hours. In return, the company's Chief Executive has endured an uncomfortable two hours. That's how long ...

Rue has pledged to reset Optus after several troubled years. In an early interview, he said the company should be “doubling down” on providing great customer service. Optus is fighting several ...

Optus customers have now been reconnected but the search for answers to the telco's severe network failure has just begun. The federal government has called a review into the outage of phone and ...

The outages are the largest ever loss of power from a natural disaster in Queensland's history and residents should expect ...

Telecommunications, internet and power outages have prompted a South East Queensland council mayor to tell Telstra to “pull ...