Ignoring your online reputation and what customers say about you, whether good or bad, is no longer an option.

and others apparently struggle because of complaints from past clients who claim the services provided by those agencies were a scam. Yet (and this is not bragging) some four years and 100 mandates ...

NetReputation is our top pick for reputation management companies. Reliable customer support and customizable services are two key features to consider when picking a reputation management company.

Marketers understand that online reputation isn’t just about star ... Even if you’re consistently delivering great service, one negative review can sometimes overshadow all the positives.

Every professional should have a Google Alert or a tool like HootSuite to flag up online mentions.” Start a Twitter, Facebook, G+ and personal blog. Post often. This makes it easy to reclaim the top ...