One of the most effective ways to leave a positive impression with a customer is through excellent customer service. And while the human element of business-customer relationships is still key in ...

ChatGPT, Claude and Gemini are smarter than you think, you just need to know how to ask for what you want. From desktop to mobile, chatbots are everywhere. Yet, most people barely scratch the surface ...

Nearly 1/3 of teens say they use chatbots for roleplaying romantic and sexual relationships. But some parents and digital safety experts warn that these apps can put teens at risk of suicide.

Chatbots have become an essential tool for state government agencies to simplify their messaging and get critical information to residents. That’s a key finding from “Uncovering the Results of AI ...

State legislators from the Bay Area have introduced a bill to establish guardrails for artificial intelligence companion chatbots that are used by children. State Assemblymembers Rebecca Bauer-Kahan, ...

Dr. McBain studies policies and technologies that serve vulnerable populations. On any given night, countless teenagers confide in artificial intelligence chatbots — sharing their loneliness, anxiety ...

Chatbots share limited information, reinforce ideologies, and, as a result, can lead to more polarized thinking when it comes to controversial issues, according to new Johns Hopkins University–led ...

Guests expect chatbots in the hospitality industry to respond fast. In their language. On their device. Without needing to ...

Artificial intelligence chatbots are quickly becoming part of our daily lives. Many of us turn to them for ideas, advice or conversation. For most, that interaction feels harmless. However, mental ...

BonBon isn’t a prototype or a concept video—it’s live, powering real transactions for over 130,000 users. Every month, nearly ...