Microsoft is a colossal multi-trillion-dollar company that owns numerous consumer-friendly products. Like any software, ...

The next time you go to Xbox customer support for help, you might be getting some assistance from an AI chatbot. As first reported by The Verge, Microsoft has developed and is now testing an AI ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...

Microsoft has found a way—using Web-monitoring tools ... it will become a huge issue that will unexpectedly eat up your customer service and email support." Portillo has found, too, that by not just ...