A National Audit Office (NAO) report, looking at HM Revenue and Customs’ customer service, has found that the move to digital services has failed to ease pressure on traditional services, such as ...

The days of receiving a brown envelope from HMRC may be numbered, as a major change is set to take effect in 2026 ...

The tax department has been working to improve the performance of its helplines after several years of significant difficulties, and the current year has recorded marked progress on two fronts HM Reve ...

HMRC users have reported widespread issues accessing their online accounts this morning amid Amazon Web Services' (AWS) major outage. UK households are reporting being unable to log in or view their ...

Computer Weekly\'s editor gives a personal perspective on the biggest issues in technology and IT strategy. It’s a situation that arose from a predictable and – according to HMRC – well planned and ...

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HMRC has issued an "unfortunate" message to taxpayers - over a payment which is "not possible". HMRC, the Labour Party government's tax arm, has issued a warning about collecting tax refunds after a ...