For years, Dell customers have been on the receiving end of scam calls from people claiming to be part of the computer maker’s support team. The scammers call from a valid Dell phone number, know the ...

A hacker who calls himself Menelik has taken credit for not one, but two recent data breaches against PC maker Dell. In the first attack, as reported by TechCrunch, he claims to have accessed a Dell ...

Dell customer service support is based in India. It wouldn't be a leap to assume that someone there with access to the relevant customer service database has sold this information to the scammers, who ...

But then there are stories like this, from blogger "Curly Eric" who was trying to track an order, that are making the rounds: And he updated his Dell "customer experience" story here, with more of the ...

Just before Thanksgiving, you announced that Dell is pulling back its commitment to overseas customer service. That's a good thing, because my recent experience with your once-vaunted customer service ...