In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

Satisfaction in airlines’ customer service has improved in the last six months, reaching +59. Despite this, four in ten ...

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

Non-English speaking persons interested in careers in hospitality and customer service can now apply for free classes at ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

An enjoyable experience for the customer is constructed based on providing exceptional customer service, which includes a variety of interactions with the client to enhance the customer’s overall ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.