AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Earlier this year, however, IT service management (ITSM) leader ServiceNow took direct aim at Salesforce by announcing, “We are in CRM.” The company already has a market leading customer ...

This Tech Guide explores three of the most common consumer “headaches,” and how retailers can improve customer service.

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

Is this the experience you want for your customers? Understanding what the best customer service journey looks like can be challenging. With so many tools and services available—not to mention ...

Some businesses closely monitor their customer relationships to identify ways to improve their service and products and to understand how to better meet their needs. The way businesses treat their ...

Realbotix Corp. (TSX-V: XBOT) (Frankfurt: 76M0.F) (OTC: XBOTF) ("Realbotix" or the "Company"), a leading creator of humanoid robots, is pleased to announce a new collaboration, formed on April 8, 2025 ...

Sitting near lakes, ponds and other waterways can serve as a source of rest and relaxation for many, but maintaining them can be quite the chore. Those looking for solutions to any problems that might ...

This accolade solidifies the hospital’s standing among leading global organisations dedicated to providing world-class ...