No matter how excellent your products or customer service are, complaints are inevitable in any e-commerce business. How you ...

Brompton Technology is expanding its Customer Services team as part of its ongoing commitment to providing exceptional ...

In an industrial sector moving at breakneck speed, field service management, with its efficiency, becomes sine qua-non for ...

Salesforce partners with Singapore Airlines to enhance customer service through AI-driven solutions and Agentforce technology ...

It will utilise Salesforce’s Agentforce, an artificial intelligence (AI) system that deploys autonomous agents to perform ...