Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

Banks can combine their natural advantages—core banking products and long-established brands—with cutting-edge customer ...

In the digital age, it can be difficult for brick-and-mortar retailers to compete with the convenience of e-commerce websites ...

In an increasingly competitive and congested financial services industry, improving the customer onboarding experience is vital for those serious about growth.

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

THE biggest customer service bugbears include rubbish hold music, no option to call back if you get cut off – and not being able to speak to a real person. A poll of 2,000 adults revealed ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

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A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...

Telecel Ghana has been recognised for its exceptional commitment to customer service, earning the coveted Customer Service ...