In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Satisfaction in airlines’ customer service has improved in the last six months, reaching +59. Despite this, four in ten ...

An enjoyable experience for the customer is constructed based on providing exceptional customer service, which includes a variety of interactions with the client to enhance the customer’s overall ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Telecel Ghana has been recognised for its exceptional commitment to customer service, earning the coveted Customer Service ...