Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult. In a LinkedIn post published last week, ...

For instance, Loman’s bot could be talking with a barber shop’s customer-service bot to ensure that your restaurant ...

These new customer service bots, dubbed “conversational agents” in industry lingo, aren’t just about efficiency; they’re like superheroes, swooping in with personalized, eerily human-like ...

ready to jump in when AI hits the brick customer service wall. Our bot friends dominated the themes around contact centers and customer support for us in 2024: how AI impacts the frontlines and ...

Businesses say it's the way to unlock efficiencies and improve customer "journeys ... and that consumers evaluate service as worse when it's provided by a bot versus a human, even when the ...

Meanwhile, the customer service bot will not be affected by these changes and will be able to answer questions in continuity. Jio has already sold the Jio Bot to HDFC. The banking major is testing ...