Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer ...

No railroads landed on the Wall Street Journal’s ranking of the 250 best-managed companies of 2024. The annual Management Top ...

Wegmans was also one of only four supermarkets to see customer satisfaction rise in the new survey. The others were Ahold ...

Edmunds announced the winners of the 2025 Edmunds Five Star Dealer Awards, highlighting dealerships that provide outstanding service.

Leading health insurers such Cigna, UnitedHealth Group and Elevance Health have recently acknowledged flaws in the healthcare ...

Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer ...

The survey received over 80,000 responses from the MTA’s ridership, including riders from Long Island Rail Road and MNR.

Satisfaction in airlines’ customer service has improved in the last six months, reaching +59. Despite this, four in ten ...