Staying connected with customers without overwhelming them is tricky to balance. Over-engagement, such as too many untargeted ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Leaders announced the reintroduction of the Railway Safety Act, which was first proposed in Congress the month after the derailment in 2023, but died in committee months later.

Think you know what call center software does? Think again. In the last five years, it's evolved, integrating with SMS, messaging apps, video calls and more. Southwest has built an impeccable ...

Focuses on the concept of customer value, operating decisions in sales, customer service, and account management. Focus is given on calculating the value of a good or service to the customer, ...

In 2025, business growth seeks ways to develop its customer relationship management and the processes involved in it.

Customer relationship management (CRM) doesn't have to be costly and complicated. Start with the best small business CRM software we've tested.

The synergy generated when a CCO and CFO work together not only boosts revenue for the entire business, but enables long-term workplace agility.

The Penn State Athletics Customer Relations Center is located on the Penn State University campus and is a support group providing essential services to the fans and supporters of Penn State ...

Conferencing software Webex has a number of accessibility features built-in and has worked with Applause to test how well these work Continue Reading ...