Hosted on MSN13h
How to Use Voice of the Customer to Improve Customer Experience
It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...
fingerlakes15d
Ways to Enhance Your Customer Experience and Retention
The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...
CMS Wire12h
SurveyMonkey Announces Updates to SurveyMonkey for Salesforce on Salesforce AppExchange
SurveyMonkey today announced it has updated SurveyMonkey for Salesforce on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, providing customers new ways to ...
CMS Wire8d
The Future of Customer Experience Metrics: Moving Beyond NPS
NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...
Business Wire19h
2025 Is the “Prove-It” Year for CX, Reveals CSG State of the Customer Experience Report
DENVER--(BUSINESS WIRE)--CSG ® (NASDAQ: CSGS) today released its 2025 State of the Customer Experience Report, which identifies four winning strategies for brands to begin tangibly improving their ...