Over 40% of C-suite executives admitted to overriding AI recommendations based on “gut feelings” in a 2024 McKinsey survey.
But some people are more optimistic about the future of AI in customer service. Evan Macmillan is the CEO of Gridspace, which ...
AI has began to reason more deeply and interact via voice and video—trends that AI experts say will accelerate ...
The company said it's been invested in AI features since its launch in 2012, but advances in generative AI have propelled its ...
Results of vocal analyses, published this month in the Journal of Accounting Research, can identify whether a CEO is ...
Mobility transforms call centres with advanced RoboDialing AI-assist communication servicesIssued by iMGroupJohannesburg, 20 Jan 2025AI has revolutionised the call centre environment. (Image: iMGroup) ...
Black Ops 6 community calls out developer Treyarch for allegedly using AI in the new Zombies map announcement.