Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.

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There was a time, not that long ago, when a quick flight to Southern California or the Bay Area was as easy as driving to Sacramento: You drove to Reno airport, parked the car, strolled in a half-hour ...

Stop the churn caused by bad customer service, which is endemic to many businesses. Here are five secrets for where to look for lapses and how to address them. Consistently deliver personalized, ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

The United States is in a data quality crisis. This impacts everything, from productivity to AI. Here I’ll focus on the impact of bad data on customer service, which is also in crisis. I recently got ...