Pearl is a HUBZone-certified, woman-owned small business focused on government and commercial healthcare and beneficiary services. Known for delivering high-touch, white-glove customer service experiences, Pearl concentrates on the delivery of interactions that require complex resolution while developing a personal emotional connection between the agent and caller. Pearl’s culture of caring is at the core of everything they do, and a driving force in transforming the lives of those they serve. Founded in 2004, Pearl takes immense pride in its hiring preferences for people living in economically challenged areas, people with disabilities, military spouses, and Veterans. They operate across the nation, with employees in 31 states.